Senior IT Risk & Customer Advisor

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Job Description:

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Role Value Proposition: 

The Senior IT Risk & Customer Advisor directs, manages, plans all activities associated with the running of a team within the IT Risk & Security function. Recommends and implements tactical and strategic direction for security advisory activities. Provides security consulting, analysis, and support for security infrastructure changes, changes to regulatory environment, compliance monitoring, strategic direction, customer assurance audits and/or other third-party reviews. This position supports business and IT constituents in:  

  • Responding to customer and regulatory requests  
  • Translating IT security policies, control frameworks, and contractual obligations into business requirements  
  • Providing guidance and expertise on information security controls & best practices 
  • Partnering with business areas, IT teams, privacy office, legal and other areas to ensure policy and minimum security requirements are represented accurately to customers and regulators  
  • Managing critical processes with high visibility to senior management 
  • Supporting Federal and State Exams where IT Security input is required 


Key Responsibilities:

  • Provide subject matter expertise and direction on customer, regulatory, and industry information security requirements to ensure appropriate controls are implemented in the environment. Security control frameworks and guidance, including but not limited to, NIST (800-53, Cybersecurity), HIPAA, Privacy, ISO, and SSAE-18 SOC1 & SOC2. 
  • Coordinate customer security questionnaire and ad hoc inquiries, site visits, and contract security language 
  • Coordinate and support inbound state regulatory inquiries and exams. Support Internal and External Audits as necessary. 
  • Demonstrates advanced understanding of business processes, internal control risk management, IT controls and related security standards
  • Identifies and recommends internal processing and systemic improvements to enhance Customer and Employee experience.

Essential Business Experience and Technical Skills:


  • 5 plus years’ experience in IT security, audit, compliance, and/or IT disaster recovery required 
  • 3 plus years direct experience managing security, auditing, compliance projects and/or processes 
  • A high degree of knowledge in IT Security and controls and strong regulatory compliance background 
  • Strong technical IT background, understanding of application and network architecture 


  • IT Security Governance and Control Framework experience such as ISO27002, COBIT, NIST, PCI, etc. desired 
  • Experience with compliance requirements for HIPAA, PCI, SOX, Tricare, etc. desired
  • Experience with software applications; such as Archer, ServiceNow, and/or Qvidian desired 
  • Professional certification; such as CISA, CISM, GSE, SANS or CISSP strongly preferred 
  • Must have strong analytical skills, ability to assess security architecture designs independently 


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected] or call our Employee Relations Department at 1-877-843-3711.

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

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