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2017 December Full Day Session

When: December 06, 2017 - 800 am - 430pm
Where: RTP HQ
Registration: Website
ISACA-RTC Members - $50 (Log in to register to ensure discounted fee)
Affiliated Organizations (IIA, ISSA, Othe ISACA Chapters) - $100
All Others: $125
CPEs: Upto 8
Handouts: Will Be Uploaded When available

Session I Title Root Cause Analysis (with some Soft Skills)

• Have you even communicated a recommendation only to discover the implemented recommendation didn’t resolve the problem?
• Do you feel like you identify symptoms of problems?
• Does your organization use the Band-Aid approach to correcting deficiencies?

If you answered yes to any of these questions, this course is for you.

Root cause analysis is a process to identify and resolve the root cause behind problems to prevent recurring failures. However, conducting a thorough root cause analysis (RCA) presents many challenges:
1. To conduct a thorough RCA requires time, resources, and some essential skills, including emotional intelligence, relationship building, communication, analytical, and critical thinking.
2. Process owners, management, and auditors engaging in Root Cause Analysis often find identifying the root cause is hard especially when you don’t have the right tools and methods to perform the RCA.
3. The root cause may be politically sensitive and left uncommunicated.

This workshop is designed to help you overcome the above challenges. Participants of this workshop will be able to apply the needed skills, tools, and methods to conduct a root cause analysis for the most important problems. Through hands on practice with a problem you are currently facing, you will apply proven root cause analysis tools and techniques to identify the cause. Moreover, participants will also be able to communicate the root causes and identify alternative solutions.


Speaker: Raven Catlin 

Raven is a globally recognized speaker and instructor in risk management and internal audit. She possesses over 20 years of diverse internal audit experience and risk management, and 16 years of instructing and facilitating a variety of courses. With this diverse experience, she “helps professionals add dimensions to help them grow for a successful future©”.

In 2001, Raven began facilitating courses and in 2007, she decided to make her expertise in and passion for Internal Auditing a new career: professional training and education. Some people say, "she was born to be an auditor; it is not what she does, it is part of who she is". Others say, "she is a natural teacher, speaker, and presenter". We say, "she was born to teach auditors the knowledge, skills, and competencies to be an effective auditor in a career that has served her so well".

Detailed Session Information and Speaker Bio:

For more information and to register for the training session, please visit the ISACA RTC website.